Customer testimonial library
A curated collection of customer feedback into shareable
social media post to build strong brand presence.
Introduction
Reelo, a marketing platform for restaurants, facilitates feedback collection from customers.
The aim of this UI/UX enhancement is to empower restaurant owners to effortlessly share positive feedback received through Reelo's feedback features as images on social media platforms.
This feature aims to boost their brand presence without additional effort, thereby strengthening customer trust and engagement.
User Persona
Meet Raman, a restaurant owner who uses Reelo to
gather customer feedback.
Raman seeks to leverage positive feedback received on the Reelo platform to enhance the restaurant's online presence without investing significant time or effort.
User Goal
1.Effortless Sharing
Restaurant owners like Raman want a seamless and hassle-free way to convert positive feedback into shareable images for social media.
2.Brand Building
They aim to boost their restaurant's brand by showcasing authentic positive feedback to attract new customers and retain existing ones.
3.Time Efficiency
Users seek a solution that requires minimal effort and time to share feedback on social media.
Outcome and Impact
1.Streamlined Brand Promotion
Restaurant owners experienced a simplified process in converting feedback to shareable images, enhancing brand promotion effortlessly.
2.Increase Brand Presence
Shareable positive feedback images led to an increased online presence across social media, attracting new customers and retaining existing ones.
3.Time Saving
Users saved time by avoiding the manual effort of creating social media posts from scratch.
Finishing Up
The integration of a streamlined 'Share Feedback as Image' feature within the Reelo platform empowered restaurant owners like Raman to effortlessly convert positive feedback into visually appealing images for social media sharing.
This approach aligns with the users' goals of building brand presence, engaging with customers, and saving time in promoting their restaurants.
By enabling users to amplify positive feedback without additional effort, Reelo enhances its value proposition as a platform that not only collects feedback but also helps restaurant owners boost their brand presence and credibility seamlessly.
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